Privacy statement

We are careful to protect the privacy and privacy-sensitive data of our (online) visitors. The information that we ask from you is requested for a good reason. We need this information to provide better service. The personal details that you give us through our website are treated confidentially and in accordance with the requirements of the General Data Protection Regulation (GDPR). In this privacy statement, we inform you about how we process personal details and for which purposes, how you can exercise your right to privacy and how we handle your details.

Which personal details are collected by Apenheul?

Online entrance tickets
When buying entry tickets and/or other Apenheul products online, we ask you for your name and email address. We need this information to send you the e-ticket(s) you purchased. When visiting the Apenheul, we scan your ticket and register the date of your visit. This data is collected for statistical purposes. Ticket sales are provided by Ticketcounter B.V. Your personal details will be deleted after a maximum of 26 months after purchase. Click here for Ticketcounter’s ticket conditions. 

Season tickets
When ordering a season ticket for Apenheul, we ask you for your name, address, email address, date of birth and passport photo. This information is used to send you an order confirmation and to create your season ticket. Your passport photo and date of birth are used to identify you. When visiting the Apenheul, we scan your pass at the ticket control to register your visit. This data is collected for statistical purposes. If you subscribe for the newsletter for season ticket holders when ordering or on your online account, we will regularly send you information and special offers for season ticket holders by email. Season tickets are provided by Ticketcounter B.V.

What does Apenheul do with cookies and clicking behaviour?

Clicking behaviour and visitor information
Apenheul uses Google Analytics to analyse the way visitors use our website. This allows us to improve the user-friendliness of our website, for example. Of course, we do this in a privacy-friendly manner. When you visit our website, your details are anonymised. That means we cannot recognise you as a person.

Cookies
We use cookies on apenheul.nl. A cookie is a small text file that is transferred to your computer, tablet or smartphone during your visit to a website. Information is stored in this text file. If you visit the website again later, the website can recognise this information. We use cookies to remember your settings and preferences, but also to make the use of our website easier for you. We also place cookies to prevent that our website shows the same information too often. These cookies are not linked to your personal file.

We use different types of cookies:

  • Functional cookies
    Functional cookies are essential. Without these cookies, our website doesn’t work. They also ensure that we can edit our website.
  • Analytical cookies
    We only use analytical cookies to improve our website. For example, we use them to track the number of website visitors. We also use these cookies to register which web pages are visited most and how long people spend on our website. This data is completely anonymous.
  • Social media cookies
    Are you logged in on Facebook or Twitter? In that case, social media cookies are placed on your device. This only happens if you give your explicit permission for this. The cookies of the social media-platforms concerned (such as Facebook and Twitter) make sure that all social media functions on our website work properly. Additionally, these cookies collect information that we can use to show you targeted advertisements on social media. Read the privacy statements of Facebook and Twitter to find out what they do with the personal details processed through these cookies.

For an overview of all the cookies that we place, click here.

Deleting or blocking cookies
Cookies are stored on your device until you delete them yourself or until they expire. You can block cookies through your browser. Please note: this can cause our website to stop functioning properly or even stop functioning at all.

If you don’t want your device to store cookies, you can manually delete them. If you don’t want our website to place cookies at all, you can block them automatically through your browser:

With whom does Apenheul share your personal details?

We do not sell your personal details to third parties. We only share your details if that is required for the execution of our agreement with you. For example, when Ticketcounter has to send you your entry tickets or to meet our legal obligations. We have concluded a processor agreement with the companies that process your details. That way we ensure that your details are processed safely and confidentially.

How can you exercise your right to privacy?

You are entitled to view your personal details, change them or have them removed. If you would like to do this, please send an email to office@apenheul.nl. If the provided overview contains inaccuracies, you can send us an email with the request to change your details. If you would like to transfer your details to third parties, please send an email to office@apenheul.nl. Would you like to see the personal details linked to a cookie? Please attach that particular cookie.

Do you have questions or a complaint?

Apenheul is serious about protecting your details. We take appropriate measures to prevent misuse, loss, unauthorised access, disclosure or modifications. If you feel that your details are not protected properly or if there are signs of misuse, please contact us via office@apenheul.nl. You can also file a complaint to The Dutch Data Protection Authority here

Finally

We reserve the right to change this privacy statement. Changes will be published on this website.